Refunds & Returns Policy

Last Updated: 01 January 2026

Thank you for shopping with Venuri.
We value your trust and aim to ensure a smooth and transparent shopping experience. This Refunds & Returns Policy explains the conditions, process, and timelines for returns, replacements, and refunds for purchases made on venuri.in.

1. Business Information

  • Website Name: venuri.in

  • Business Name: Venuri

  • Products Sold: Physical Beauty & Cosmetics products

  • Customer Support Email: contactvenuri@gmail.com

  • Business Address:
    Old Palam Road, Kakrola
    New Delhi – 110078
    India

2. Eligibility for Returns

We accept returns only under the following conditions:

✅ Eligible for Return / Replacement

  • You received a damaged, defective, or wrong product

  • Product is unused, unopened, and in original packaging

  • Return request is raised within the specified timeframe

❌ Not Eligible for Return

Due to hygiene and safety reasons, the following are not eligible for return or refund:

  • Opened or used cosmetic products

  • Products with broken seals (unless damaged on arrival)

  • Products damaged due to misuse or improper handling

  • Change of mind or personal preference

  • Free gifts or promotional items

3. Return Timeframe

  • Return requests must be initiated within 48 hours of delivery

  • Requests made after this period may not be accepted

4. How to Initiate a Return

To request a return or replacement, please follow these steps:

1️⃣ Email us at contactvenuri@gmail.com
2️⃣ Include the following details:

  • Order ID

  • Product name

  • Reason for return

  • Clear images or video of the product showing the issue

3️⃣ Our support team will review your request within 2–3 business days
4️⃣ If approved, you will receive further instructions for return or replacement

5. Return Shipping & Costs

  • If the return is approved due to our error (damaged, defective, or wrong item), we will bear the return shipping cost

  • If return is requested for reasons not covered under eligibility, shipping costs (if any) will be borne by the customer

  • We recommend secure packaging to avoid damage during return transit

6. Inspection & Approval

  • All returned products are subject to quality inspection upon receipt

  • We reserve the right to reject returns if:

    • Product does not meet eligibility conditions

    • Product is used, tampered with, or damaged after delivery

7. Refund Policy

✅ Approved Refunds

  • Refunds are processed only after inspection and approval

  • Refunds will be issued to the original payment method

⏳ Refund Timeline

  • Processing time: 5–7 business days after approval

  • Bank/payment gateway credit time may vary depending on provider

8. Replacement Policy

  • If eligible, we may offer a replacement instead of a refund

  • Replacement products are subject to availability

  • In case the product is out of stock, a refund will be processed

9. COD (Cash on Delivery) Orders

  • Refunds for COD orders will be processed via bank transfer or store credit, as applicable

  • Customers may be required to provide bank details for refund processing

10. Order Cancellation

  • Orders can be canceled only before dispatch

  • Once shipped, orders cannot be canceled and will follow the return policy

11. Allergies & Skin Sensitivity Disclaimer

  • Customers are advised to review ingredient lists carefully

  • We recommend performing a patch test before use

  • Venuri is not responsible for allergic reactions due to individual skin sensitivities

12. Changes to This Policy

Venuri reserves the right to modify or update this policy at any time.
Any changes will be effective immediately upon posting on this page.

13. Contact Us

For any questions or assistance regarding returns or refunds, please contact us:

📧 Email: contactvenuri@gmail.com
📍 Address:
Old Palam Road, Kakrola
New Delhi – 110078
India